What our clients’ relatives have been saying about us

We regularly send out surveys to clients and their families to find out how they feel about the service provided. We have recently received the results of our clients’ relatives survey which we are delighted to share with everyone!

Here is just a small selection of the positive comments:

“You are responsive, polite, hard working.” 

“Carers are absolutely brilliant.”

“Ever since changing care companies I feel that I have peace of mind that Dad is being cared for appropriately. Dad is happy and often chats about conversations he's had that day with the carers.”

“Polite, kind and helpful staff.”

“We have tried several care companies and Affinity have been the most reliable, helpful and good quality of care.”

“Reliable , regular, kind, efficient.”

"Friendly, responsive, helpful."

"Efficient billing; responding to enquiries as soon as possible."

“Thank you. You guys are doing a great job especially during such stressful and challenging times. I feel reassured that Dad's care is that of an individual and not just one in a schedule of 'calls'."


At Affinity Homecare Shrewsbury we value all the feedback from our clients and their families and take this on board. Whilst we love to hear the compliments from our clients' loved ones, if there is any room improvement we love to receive these too. This is what allows us to continue to grow as a company and deliver the best service. If you ever wish to give feedback about our services without waiting for our survey, please get in touch with the office.

Thank you to all our clients’ relatives for your feedback!